• Company Name: Pupmiette LLC
• Email: info@pupmiette.com
• Phone: +1 (417) 419-6360
• Business Address: 2017 N Grindstone Ave, Springfield, MO 65802, USA
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (Central Time); Closed on weekends and U.S. federal holidays.
• Website: pupmiette.com

Product Guidance

Not sure which outfit might suit your dog? We can help you understand our different clothing styles and product options, whether you're looking for everyday wear, cozy sweaters, jackets, dresses, or seasonal outfits.

Sizing & Product Details

Need help choosing a size or understanding a product's fit? Have questions about materials, available colors, or care instructions? Get in touch before ordering, and we'll help you find the information you need.

Order Support

Need an update on your purchase? We can assist with order status, tracking information, delivery questions, address corrections, and cancellation requests.

Orders are normally processed within 1–2 business days, Monday through Friday, excluding weekends and company-observed holidays.

If you need to cancel or modify an order, please contact us as soon as possible, preferably within 12 hours of purchase. Cancellation depends on the fulfillment status and cannot be guaranteed during this period.

Returns & Refunds

We accept eligible return requests within 30 calendar days of receipt.

If an item arrives damaged, defective, incorrect, or incomplete, please contact us so we can help arrange an appropriate solution.

Reporting visible shipping damage or missing contents within 48 hours helps preserve relevant evidence, but reporting later does not automatically remove your rights.

Customers in eligible European destinations may also have statutory withdrawal rights, generally allowing 14 calendar days to withdraw from an eligible online purchase after receiving the goods, subject to applicable legal exceptions.

Our team will guide you through the applicable return, exchange, replacement, or refund procedure.

General Questions

Have questions about our store, supported shipping destinations, delivery charges, promotional offers, newsletter subscriptions, or shopping policies? We're happy to help.

To help us understand your request and assist you more efficiently, please include the following information where applicable:

• Your order number, if you have placed an order.
• The name and email address associated with your purchase.
• A brief description of your question or concern.
• Relevant photographs, if available, for damaged, defective, or incorrect items.

Photographs are not required for ordinary change-of-mind returns, and an unboxing video is not required for product or delivery complaints.

For your security, please do not send complete payment card numbers, CVV/CVC codes, passwords, or other sensitive financial credentials.

We aim to respond to general customer service inquiries within 2 business days.

For return requests, reported damaged or incorrect items, and active delivery investigations, we aim to respond within 1 business day.

For requests to review a return, refund, or cancellation decision, we respond within 3 business days, providing an outcome or explaining what additional information is reasonably needed.

Messages received outside our business hours will be reviewed during the next available business day.