Our store is operated by Pupmiette.

This Refund Policy explains when refunds are available for purchases made through pupmiette.com, how we calculate refund amounts, and when and how refunds are issued. It should be read together with our Return & Exchange Policy and Shipping Policy.

Nothing in this policy limits your rights under applicable consumer law.

A refund may be available for:

• An eligible return under our voluntary 30-day return policy;
• An eligible statutory withdrawal;
• A damaged, defective, or materially misdescribed item;
• An incorrect or missing item or component;
• A confirmed lost shipment or an unresolved delivery problem;
• An order successfully canceled before dispatch;
• An item or order we cannot fulfill;
• An agreed refund instead of an exchange or replacement; or
• Another circumstance in which applicable law requires a refund.

The amount and timing depend on the reason for the refund. Return eligibility and instructions are set out in our Return & Exchange Policy.

Email info@pupmiette.com or contact us through our Contact Us page. Please include your order number, the item involved, a brief description of the issue, and the resolution you would prefer.

For damage, defects, incorrect items, or delivery issues, we may request photographs of the affected garment, its damaged area, missing components, packaging, or shipping label when reasonably needed to resolve the issue. An unboxing video is not required.

Photographs or videos are not required for an ordinary change-of-mind, size, color, or style return.

We offer a voluntary 30-day return service for eligible pet clothing and apparel items.

For an eligible return because you changed your mind or prefer a different size, color, or style, we refund the amount actually paid for the returned item.

Products must meet the applicable return conditions described in our Return & Exchange Policy. Clothing worn beyond reasonable inspection, washed, stained, altered, or returned with substantial pet hair contamination, strong odors, or damage may not qualify for our voluntary change-of-mind return service.

You may reasonably try on a garment indoors to check its appearance and fit, provided it remains clean and in suitable condition for return.

These voluntary conditions do not restrict applicable statutory withdrawal rights or remedies for defective, damaged, or incorrectly supplied goods.

For an ordinary voluntary return, the original outbound shipping charge and customer-paid return postage are not refunded unless applicable law requires otherwise.

After we provide complete return instructions and the designated return address, please hand the package to your carrier within 7 calendar days. The separate deadline for an eligible statutory withdrawal is explained in Section 20.

Contact info@pupmiette.com if an item arrives damaged, has a defect, materially differs from its description, is incorrect because of our fulfillment error, or is missing from the package.

For pet clothing, this may include damaged stitching, broken zippers or buttons, defective fasteners, incorrect sizes or colors supplied by us, missing garments, or products that materially differ from the description provided at purchase.

We will respond within 1 business day and aim to resolve confirmed issues within 5–7 business days, offering an appropriate refund, replacement, or exchange.

Reporting visible transit damage or missing package contents within 48 hours helps us preserve delivery evidence, but reporting later does not automatically remove your rights. A product problem is not automatically excluded because more than 30 days have passed.

If a return is needed because of our error, a defect, or transit damage, we cover the necessary return postage and any replacement shipping cost.

We will provide a designated return address and agree on a reasonable shipping method. If paying postage upfront would prevent you from making the return, contact us so we can arrange another reasonable solution.

You do not need to wait for a carrier or fulfillment partner to compensate us before receiving the agreed resolution.

If a shipment is confirmed lost, you may choose a replacement at no additional cost or a refund.

If we cannot locate the package and provide a reasonable delivery estimate after 7 business days of investigation, we will also offer those options. You do not need to wait for DHL or FedEx to complete a carrier claim.

For a fully lost order, the refund includes the original shipping charge paid to us.

For a partially lost order, we refund the affected goods and any original shipping charge attributable to them.

Once a refund is agreed, we issue it to the original payment method within 7 calendar days.

A "Delivered" tracking status does not automatically close your claim.

Please check the stated delivery location, household members, reception or mailroom, package lockers, delivery photographs, and carrier notices.

If the package remains missing, contact info@pupmiette.com.

We will begin reviewing the issue within 1 business day and seek available delivery evidence.

If we cannot establish correct delivery within 7 business days of investigation, we will offer the applicable replacement or refund.

If the evidence establishes correct delivery followed by theft, we will explain our findings and assist with available carrier records.

If an order is successfully canceled before dispatch, we refund the amount paid for the canceled goods. If the entire order is canceled, we also refund the shipping charge paid to us.

If we cannot fulfill an order and you choose cancellation, or no agreed alternative is available, we initiate the refund within 1–2 business days after confirming cancellation, and no later than 7 calendar days, subject to any earlier applicable deadline.

If the package has already been handed to the carrier and cannot be stopped, the applicable return procedure applies after delivery.

Contacting us within 12 hours of placing an order improves the chance of stopping it, but cancellation during that period is not guaranteed. Any applicable statutory withdrawal right remains available.

If we cannot hand an order to the carrier within the 1–2 business day processing period stated in our Shipping Policy, we will explain the delay, provide a revised estimated dispatch date, and offer you the choice to accept the revised date or cancel for a refund.

If you do not agree to wait, we will cancel the affected order and issue the applicable refund to the original payment method within 7 calendar days.

A fully canceled order includes any shipping charge paid to us.

If an order is accepted for an address outside our supported delivery coverage, we will contact you, cancel the affected order, and issue a full refund to the original payment method within 7 calendar days.

Our primary shipping market is the contiguous United States, and we also deliver to eligible European destinations. Supported destinations and shipping restrictions are listed in our Shipping Policy.

When a refund requires a return, we inspect the goods within 1–2 business days after they reach the designated return location.

Once the refund is confirmed, we initiate it within 1–3 business days.

For an eligible return with no unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the returned goods.

An earlier deadline required by law takes priority.

We will notify you when the refund is initiated. Your bank or payment provider determines when the funds appear in your account.

We issue refunds to the original payment method. We do not require you to accept store credit, a coupon, a gift card, or another substitute instead of an eligible monetary refund.

If the original method cannot receive the refund, we will investigate through the payment provider and contact you to agree on an alternative method permitted by the provider and applicable law.

We will confirm the amount, currency, and necessary receiving details before using that method.

We do not charge a refund-handling fee.

A refund for an item is based on the amount actually paid for that item, including any applicable discount.

Item-level discounts remain assigned to the relevant items. Order-level discounts are allocated according to the original order calculation.

A discounted item is not refunded at a later full retail price.

Taxes collected by us for refunded goods are included in the applicable refund.

When only part of an order is returned or refunded, the refund covers the affected items and any additional amount due for the reason involved.

If a partial return brings the remaining merchandise value below the free standard shipping threshold, we do not retroactively charge or deduct the original standard shipping fee.

Return postage is handled according to the reason for the return.

For our fulfillment error, a confirmed defect, transit damage, or a delivery problem for which we are responsible, we also refund any original delivery charge attributable to the affected goods.

Our standard shipping charge is USD $3.00 per order.

Qualifying U.S. orders receive free standard shipping when the after-discount merchandise subtotal is USD $59.00 or more.

Qualifying orders to supported European destinations receive free standard shipping when that subtotal is USD $159.00 or more.

An order exactly at the applicable threshold qualifies.

All pet clothing and other merchandise sold through our store count toward the applicable merchandise threshold. Qualifying subtotals exclude taxes, shipping charges, duties, gift cards, and other non-merchandise charges, as explained in our Shipping Policy.

For an ordinary voluntary return, the original shipping charge is not refunded unless applicable law requires it.

For an eligible statutory withdrawal of the entire order, we refund the applicable standard outbound delivery amount paid when the order was placed.

If standard shipping was free, there is no standard shipping charge to reimburse.

Our expedited shipping charge for eligible destinations is USD $7.99 per order.

Free standard shipping does not waive the expedited shipping charge.

When a statutory withdrawal requires reimbursement of outbound delivery, reimbursement is limited to the applicable standard delivery cost.

If standard shipping cost USD $3.00 and you chose USD $7.99 expedited shipping, we reimburse USD $3.00; the additional USD $4.99 is excluded.

If the order qualified for free standard shipping and you chose expedited shipping, no standard outbound charge was paid, so the USD $7.99 expedited charge is excluded from an ordinary withdrawal refund.

If an entire order is refunded because of our fulfillment error, confirmed transit loss, or defective goods, we refund the original delivery charge paid for that order, including expedited delivery where applicable.

European orders ship from the United States and may be subject to the import procedures described in our Shipping Policy.

Import duties, import VAT not collected by us, customs clearance charges, and carrier import-handling charges paid directly to an authority or carrier cannot be returned through our ordinary payment refund process because we did not collect them.

For an ordinary change-of-mind return, recovery of those amounts must be requested from the relevant authority or carrier.

We can provide available order and return documents to assist.

This does not limit reimbursement or compensation owed when the underlying problem is our responsibility, including additional import charges directly caused by a corrective replacement shipment.

Refusing a package does not automatically submit a cancellation or refund request.

A shipment may be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect it, refusal of delivery, or failure to complete applicable customs requirements.

If you do not wish to accept a shipment, contact info@pupmiette.com so we can explain the available options.

Where an agreed refund follows a returned shipment, we issue it within 7 calendar days after receiving and checking the goods, subject to any earlier legal deadline.

Any deduction will be explained and limited to actual charges we may lawfully retain.

We do not impose punitive handling fees. Applicable statutory reimbursement of standard outbound delivery will still be honored.

We may expressly agree to a refund or replacement without requiring the item to be returned, such as for confirmed non-delivery, severe damage, or a return that would be unreasonable in the circumstances.

For certain pet clothing items, including severely damaged or contaminated garments, we may determine that returning the physical item serves no reasonable purpose.

We will tell you clearly when no return is required.

Please retain the item and relevant packaging until we confirm whether a return is needed.

A refund without a return is assessed case by case and is not automatic for every request.

If inspection reveals a condition issue that was not described in the return request, we will explain the issue, provide relevant evidence, state any proposed adjustment, and show how we calculated it.

For pet clothing, condition concerns may include substantial pet hair contamination, strong odors, stains, washing, visible outdoor wear, damaged stitching, broken buttons or zippers, missing essential components, or handling beyond reasonable garment inspection.

You will have 5 business days to provide an explanation or further evidence.

This review does not extend a mandatory statutory refund deadline or delay an undisputed refund amount.

For a statutory withdrawal, any deduction is limited to a legally recoverable loss in value caused by handling beyond what was reasonably necessary to inspect the item.

We do not automatically reject an entire refund because of a condition disagreement, and we do not charge fixed restocking, inspection, or cleaning fees.

Consumers in the European Union generally have 14 calendar days after receiving an eligible online purchase to notify us that they are withdrawing, without giving a reason.

The withdrawal period begins on the day after the consumer or designated recipient receives the goods. Where goods from the same order arrive separately, the period begins after receipt of the final item.

We also extend the withdrawal arrangements described in this section to customers in Norway, without limiting any stronger rights available under local law.

Our voluntary 30-day return service is additional to applicable statutory rights.

For an eligible withdrawal, we reimburse eligible payments within 14 calendar days after receiving the withdrawal notice.

Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence that they have been sent back, whichever happens first.

The refund includes applicable standard outbound delivery but excludes the additional cost of a delivery method you voluntarily chose over standard delivery.

Please send the goods back within 14 calendar days after notifying us of the withdrawal.

This statutory period is separate from the 7-calendar-day dispatch period for a return under our voluntary policy.

You are responsible for direct return postage for an ordinary change-of-mind withdrawal. We cover necessary return costs for defective, damaged, or incorrectly supplied goods.

Our voluntary return conditions do not remove statutory withdrawal rights or legal remedies for faulty, damaged, or materially misdescribed goods. Any legally permitted exceptions are applied only as provided by applicable consumer law.

The United Kingdom is not included among our current shipping destinations.

Discounted and clearance pet clothing and accessories follow the same return and refund rules as full-price merchandise unless a specific lawful exception was clearly disclosed before purchase.

A lower price alone does not make an item non-returnable.

All products remain subject to the applicable return condition requirements, including the rules for garments that have been worn, washed, damaged, or contaminated beyond reasonable inspection.

Refunds are based on the amount actually paid.

Promotion-specific discount calculations and combination rules are described in our Promotional Terms.

If an agreed replacement costs less than the returned item, we refund the applicable difference to the original payment method.

If it costs more, we will explain the difference and obtain your agreement before collecting additional payment.

If your preferred replacement is unavailable, you may choose another available option, with any price difference agreed in advance, or request an eligible refund.

We will not require you to accept a materially different substitute.

Corrective replacement shipments for confirmed fulfillment errors, defects, missing items, or transit damage are provided without an additional shipping charge, in accordance with our Shipping Policy and Return & Exchange Policy.

We will send confirmation when we initiate a refund.

If the amount, method, items, or transaction details appear incorrect, contact info@pupmiette.com with your order number and refund details.

You may also seek help from your payment provider, card issuer, consumer authority, or another available dispute-resolution channel.

Contacting us does not remove those rights. We do not require you to withdraw an existing payment dispute before reviewing an otherwise eligible refund.

If a formal dispute is open, we will coordinate through the applicable process to avoid duplicate payment of the same amount.

If you disagree with a decision, email info@pupmiette.com with your order number, original request, reason for disagreement, and any additional relevant information.

We will review the available records and respond within 3 business days with a decision or an explanation of information reasonably needed.

A review request does not remove any statutory or payment-dispute right.

Our Return & Exchange Policy explains return eligibility, item condition, return instructions, shipping costs for returns, exchanges, and statutory withdrawal procedures.

Our Shipping Policy explains destinations, shipping charges and free-shipping thresholds, dispatch and delivery, lost shipments, customs procedures, and delivery problems.

Our Promotional Terms explain promotion eligibility and discount rules.

Where a more specific policy applies to a particular procedure, that policy governs the procedure.

No policy limits a mandatory consumer right.